Payment Policy
At Glowihave, we want your checkout experience to be simple, secure, and straightforward. This Payment Policy explains how payments are handled when you place an order at our online store.
1. Accepted Payment Methods
Glowihave accepts the payment methods available through our checkout, which may include:
- Shop Pay
- Apple Pay
- Google Pay
- Credit and debit cards, including Visa, Mastercard, American Express, and other supported cards.
Available payment methods may vary depending on your device, browser, location, or payment provider.
2. Payment at Checkout
Full payment is collected when you place your order.
Before completing your purchase, please review your order carefully, including the product, quantity, and total price shown at checkout.
By submitting an order, you confirm that the payment information you provide is accurate and that you are authorised to use the selected payment method.
3. Secure Payment Processing
Payments are processed through secure payment providers and Shopify checkout services.
Glowihave does not store your full credit or debit card details on our own servers. Please do not send card numbers, security codes, passwords, or other sensitive payment information by email.
4. Order Confirmation
After your payment has been successfully processed, you will receive an order confirmation by email.
If you do not receive your confirmation email, please check your spam or junk folder. You can also contact us for assistance at contact@glowihave.shop.
5. Physical Product Delivery
All products sold by Glowihave are physical products shipped to the delivery address provided during checkout.
Orders are normally processed within 1–3 business days. After processing, delivery typically takes 3–7 business days.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
For more information, please review our Shipping Policy.
6. Pricing and Currency
Prices displayed on our website are shown in GBP (£) unless otherwise stated.
We make reasonable efforts to ensure that product prices and checkout totals are accurate. If a pricing error occurs, we reserve the right to contact you before processing the order or cancel the order and issue a refund where appropriate.
The final order total, including any applicable shipping charges and taxes, will be displayed at checkout before you complete your purchase.
7. Failed or Declined Payments
If your payment is declined, please check that your billing information and payment details are correct.
You may also need to contact your bank or card provider for further assistance.
Glowihave cannot override a payment provider's decision to decline a transaction.
8. Refunds and Payment Issues
If you experience a payment issue, duplicate charge, or problem with your order, please contact our customer support team.
Refund requests are reviewed in accordance with our Return and Refund Policy and applicable consumer protection laws.
Approved refunds will generally be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
9. Contact Us
If you have any questions about payments, orders, or checkout, please contact us using the details below:
Merchant Name: Glowihave
Website: glowihave.shop
Email: contact@glowihave.shop
Phone: +44 1478 611212
Business Address:
75 Ceãrn Rõmasdail
Portree IV51 9TW
United Kingdom
We appreciate your trust in Glowihave and thank you for shopping with us!